Best Place For People

Join us in making connections.

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

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Our Philosophy

This is a place where we believe in people. Where teamwork wins. This is a place where we work for people. That’s how we put commitment into practice. This is the company that inspires. To learn, to teach, to grow. To get things done. This is the company that motivates. Being happy to make a difference.

A place for you

Relationships are at the heart of what we do.

We believe in the abilities of our people and that’s why we empower them to take action when it comes to providing outstanding customer experiences. Often, this starts with the special connections they form with customers and the support of their team. Here, our relationships are built on mutual respect and support. Join us and you’ll discover a place where you will feel appreciated and rewarded for your work as much as your ideas.

Customer Care Professional

What you will do
  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Assisting the customer with the correct price plan
What you will bring
  • 6 months Contact Center experience preferred
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
  • Ability to understand and empathize with customer’s issues.

Bilingual Customer Care Professional

What you will do
  • Answer inbound sales calls from individual customers
  • Promote and offer products and services by consulting and evaluating customer needs
  • Accurately process orders per specified guidelines and polices
  • Meet and exceed individual quotas, team sales goals and all performance metrics
  • Builds excellent rapport & confidence with all customers while identifying their needs
  • Negotiate customers’ requests, changes of service, and billing arrangements
  • Responsible for all customer inquiries
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Enters data from customers into various software programs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate
  • Processing Credit card payments
What you will bring
  • Must be fluent in Spanish and English
  • One year Customer Service experience preferred
  • One year sales experience required (call center, retail, insurance, upselling, door to door)
  • Six month previous call center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to sell to customer
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts influenced by current business needs
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure while being assumptive and assertive in closing
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be able to pass a Federal Background Check and Drug Testing
  • Possess a high level of Professionalism
  • Ability to understand and empathize with customer’s issues

Licensed Health Insurance Professional

What you will do
  • Licensed Agents with a 215, 218 or 240
  • Health License with a positive attitude, who are employee and client centric
  • able to work in a fast paced environment and be self motivated and focused on achieving performance expectations
  • Answer inbound and initiate outbound telephone calls
  • Communicate with customer effectively and clearly
  • Use independent judgment, logic and analytical skills in problem solving
  • Comply with all telesales regulatory guidelines
  • Track positive and non positive call outcomes in order to create effective rebuttals and identify best practices
  • Meet or exceed internal and external sales goals set on a daily, weekly and monthly basis
What you will bring
  • Minimum of 1 year customer service/sales experience
  • Stable long term work history
  • Prior call center experience preferred
  • Must be 18 years old
  • Type 25 WPM
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Ability to resolve complex customer billing and service issues
  • Good negotiation skills
  • Strong listening and problem identification skills
  • Solid soft skills, ability to express empathy and manage/control call pace
  • Multi-tasking required -- ability to "talk and type", take precise notes through the interaction
  • Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilities

The best people, the best environment

Inspiration. Support. Growth.

Becoming a member of our worldwide team means that there are literally no limits to your growth potential. Wherever you want to go in your career, the support and motivation that we have built into our culture will travel with you. We know that when you are successful, we are successful, so we’ve developed a number of programs specially designed to give our team every chance at advancement possible; no matter whether it’s personal or professional.

A culture built around our people.

We want our people to succeed, and we also want them to be proud to belong to our team. In order to support their overall wellbeing, we’ve developed several innovative programs. Passion 4 U is a global initiative that promotes healthier, less stressed employees. Through community fitness and health activities, we aim to inspire a sense of “pride in belonging”. This program, like many others we over, fosters a more wholesome work environment that has staying power.

We value
You!

Teleperformance offers outstanding support to our team.

You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

  • Life and Disability Protection
    Life and Disability Protection

  • Variety of Schedules
    Variety of Schedules

  • Education and Leadership Program
    Education and Leadership Program

  • 401k Savings Account
    401k Savings Account

  • Medical, Dental and Vision
    Medical, Dental and Vision

  • Health & Financial Wellness Programs
    Health & Financial Wellness Programs

  • Paid Vacation
    Paid Vacation

Welcoming our military

You are someone looking for a career that is adaptable to your mobile lifestyle. You are a problem solver, resourceful, and looking to make a difference for your family as well as others. We want you on our team. Pursue a career that allows flexibility in schedule, travels with you, and offers endless growth potential.

We're making a difference

We touched the hearts of many. We changed countless lives.

As a part of our Corporate Social Responsibility, we are conducting Citizen of the World Campaigns, which strengthens our moral responsibility. We promote your well-being but we also show our support and concern to families in need. We volunteer, we donate, we help and we support.