Best Place
For People

We're a people company

Join us in making connections.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

We are adding Customer Care, Bilingual Customer Care and Licensed Health Insurance Professionals to our team. This is an outstanding opportunity to join a team that takes pride in doing business with people, for people. It is a place where you’ll experience great job satisfaction in an inspiring, uplifting work environment.

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A place for you

Relationships are at the heart of what we do.

We believe in the abilities of our people and that’s why we empower them to take action when it comes to providing outstanding customer experiences. Often, this starts with the special connections they form with customers and the support of their team. Here, our relationships are built on mutual respect and support. Join us and you’ll discover a place where you will feel appreciated and rewarded for your work as much as your ideas.

Customer Care Professional

What you will do
  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Assisting the customer with the correct price plan
What you will bring
  • 6 months Contact Center experience preferred
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
  • Ability to understand and empathize with customer’s issues.

Bilingual Customer Care Professional

What you will do
  • Answer inbound sales calls from individual customers
  • Promote and offer products and services by consulting and evaluating customer needs
  • Accurately process orders per specified guidelines and polices
  • Meet and exceed individual quotas, team sales goals and all performance metrics
  • Builds excellent rapport & confidence with all customers while identifying their needs
  • Negotiate customers’ requests, changes of service, and billing arrangements
  • Responsible for all customer inquiries
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Enters data from customers into various software programs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate
  • Processing Credit card payments
What you will bring
  • Must be fluent in Spanish and English
  • One year Customer Service experience preferred
  • One year sales experience required (call center, retail, insurance, upselling, door to door)
  • Six month previous call center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to sell to customer
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts influenced by current business needs
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure while being assumptive and assertive in closing
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be able to pass a Federal Background Check and Drug Testing
  • Possess a high level of Professionalism
  • Ability to understand and empathize with customer’s issues

Inspiration. Support. Growth.

Becoming a member of our worldwide team means that there are literally no limits to your growth potential. Wherever you want to go in your career, the support and motivation that we have built into our culture will travel with you. We know that when you are successful, we are successful, so we’ve developed a number of programs specially designed to give our team every chance at advancement possible; no matter whether it’s personal or professional.

A culture built around our people.

We want our people to succeed, and we also want them to be proud to belong to our team. In order to support their overall wellbeing, we’ve developed several innovative programs. Passion 4 U is a global initiative that promotes healthier, less stressed employees. Through community fitness and health activities, we aim to inspire a sense of “pride in belonging”. This program, like many others we offer, fosters a more wholesome work environment that has staying power.

Benefits with you in mind

Teleperformance offers outstanding support to our team

As a company dedicated to people, we know that our people are the most important of all. We truly support our associates’ well-being, even beyond our excellent medical benefits. Our 401k, paid time off, flexible scheduling, and great work-life balance help make your well-being a priority.

  • Paid Vacation

  • Health & Financial Wellness Programs

  • Medical, Dental & Vision

  • 401k Savings Account

  • Life & Disability Protection

  • Variety of Schedules

  • Education & Leadership Programs

We support our military through great careers.

We are pleased to offer world-class career opportunities to those that have served us. As a dedicated military partner we are proud to recruit and employ active and non-active service members and their families. We recognize that these individuals have superb, unique qualities that are valuable assets for our team. You can come to us knowing that you will receive unmatched support, allowing you to transition more smoothly into your best you yet.

We are a team of 190,000 passionate people working in 311 sites providing outstanding customer experience from 65 countries in 75 different languages.

Who we are

We transform passion into excellence.

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.