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Best Place For People

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

A place for you

We believe in the abilities of our people and that’s why we empower them to take action when it comes to providing outstanding customer experiences. Often, this starts with the special connections they form with customers and the support of their team. Here, our relationships are built on mutual respect and support. Join us and you’ll discover a place where you will feel appreciated and rewarded for your work as much as your ideas.

Customer Care Professional

What you will do

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms
  • Assisting the customer with the correct price plan

What you will bring

  • 6 months Contact Center experience preferred
  • One year previous customer service experience required
  • Must be at least 18 years of age
  • Type 25 wpm
  • High School Graduate or GED
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
  • Ability to understand and empathize with customer’s issues.

Bilingual Customer Care Professional

What you will do

  • Answer inbound sales calls from individual customers
  • Promote and offer products and services by consulting and evaluating customer needs
  • Accurately process orders per specified guidelines and polices
  • Meet and exceed individual quotas, team sales goals and all performance metrics
  • Builds excellent rapport & confidence with all customers while identifying their needs
  • Negotiate customers’ requests, changes of service, and billing arrangements
  • Responsible for all customer inquiries
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Enters data from customers into various software programs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate
  • Processing Credit card payments

What you will bring

  • Must be fluent in Spanish and English
  • One year Customer Service experience preferred
  • One year sales experience required (call center, retail, insurance, upselling, door to door)
  • Six month previous call center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to sell to customer
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Must have availability to work various shifts influenced by current business needs
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure while being assumptive and assertive in closing
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be able to pass a Federal Background Check and Drug Testing
  • Possess a high level of Professionalism
  • Ability to understand and empathize with customer’s issues

Licensed Health Insurance Professional

What you will do

  • Licensed Agents with a 215, 218 or 240
  • Health License with a positive attitude, who are employee and client centric
  • able to work in a fast paced environment and be self motivated and focused on achieving performance expectations
  • Answer inbound and initiate outbound telephone calls
  • Communicate with customer effectively and clearly
  • Use independent judgment, logic and analytical skills in problem solving
  • Comply with all telesales regulatory guidelines
  • Track positive and non positive call outcomes in order to create effective rebuttals and identify best practices
  • Meet or exceed internal and external sales goals set on a daily, weekly and monthly basis

What you will bring

  • Minimum of 1 year customer service/sales experience
  • Stable long term work history
  • Prior call center experience preferred
  • Must be 18 years old
  • Type 25 WPM
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills
  • Ability to resolve complex customer billing and service issues
  • Good negotiation skills
  • Strong listening and problem identification skills
  • Solid soft skills, ability to express empathy and manage/control call pace
  • Multi-tasking required -- ability to "talk and type", take precise notes through the interaction
  • Strong product knowledge, sales technique, rebuttal skills, and overcoming objections and strong conversion capabilities

Creating a fun workplace

Fun Festival

At Teleperformance, we nurture a creative atmosphere and believe it is possible to have fun at work. The Teleperformance For Fun Festival (FFF) is a global annual program to revel in our team’s talent, giving them an opportunity to express their artistic skills in art, dance, and music. The For Fun Festival promotes pride in the Teleperformance family and celebrates our cultural diversity.

Sport Club

The Teleperformance Sport Club is a worldwide program promoting sports as a tool for physical well-being and a higher quality of life, and motivating our people to play, have fun, and share good moments with their teammates. We care about the health and happiness of our employees, and sports provide a great way to experience healthy activities.

Passion 4 U

Passion 4U is a worldwide initiative to promote well-being and a higher quality of life by sharing topics related to good health and minimizing employee stress. Passion 4U reinforces the true meaning of “pride in belonging,” bringing a new look to the anti-stress initiatives of Teleperformance Group, including promoting good health, fitness activities and happiness at work.

We value
You!

You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work-life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there is a lot more for you because we value YOU!

  • Life and Disability Protection Life and Disability Protection
  • Variety of Schedules Variety of Schedules
  • Education and Leadership Program Education and Leadership Program
  • 401k Savings Account 401k Savings Account
  • Medical, Dental and Vision Medical, Dental and Vision
  • Health & Financial Wellness Programs Health & Financial Wellness Programs
  • Paid Vacation Paid Vacation

Who we are

We are a team of 300,000 + passionate people working in 350 sites providing outstanding customer experience from 80 countries in 265 different languages and dialects. As one of the world’s larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.

Our mission

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion, and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities, and shareholders.

Making a difference

Teleperformance has long been involved in changing the way our communities live. Since 2006, our Citizen of the World (COTW) programs have helped shape the future of the less fortunate, donated to families in impoverished cities, and funded countless of medical organizations in order to boost their research and development. These, among many other selfless acts, are only some of the ways we show our dedication and passion for change—by volunteering and helping those in need through our COTW initiatives.

Welcoming our military

You are someone looking for a career that is adaptable to your mobile lifestyle. You are a problem solver, resourceful, and looking to make a difference for your family as well as others. We want you on our team. Pursue a career that allows flexibility in schedule, travels with you, and offers endless growth potential.

Interested?

Apply Now